{"id":7837,"date":"2022-10-28T17:29:04","date_gmt":"2022-10-28T17:29:04","guid":{"rendered":"https:\/\/bitsypixel.com\/clients\/bpo\/?p=7837"},"modified":"2022-10-28T17:30:24","modified_gmt":"2022-10-28T17:30:24","slug":"the-socap-recap-part-3-indy-fall-symposium-2022","status":"publish","type":"post","link":"https:\/\/bitsypixel.com\/clients\/bpo\/the-socap-recap-part-3-indy-fall-symposium-2022\/","title":{"rendered":"The SOCAP Recap Part 3 \u2013 Indy Fall Symposium 2022"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>SOCAP International provides a platform for CX industry officials and professionals to exchange ideas<br \/>\nevery year. This year\u2019s Indy Fall symposium saw Premier BPO return as the orientation hosts for First<br \/>\ntime attendees.<br \/>\nContinued below in our three-part series blog, is key takeaways from the event, with focus on the<br \/>\nmost talked about industry; Healthcare.<\/p>\n<h2>Healthcare Sector trends<\/h2>\n<p>Healthcare and Financial Industries are lagging behind others with the lowest CSAT scores at present.<br \/>\nFor healthcare businesses, patient experience is the top priority. The three areas to focus most on are:<\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-1\" style=\"font-size:18px;line-height:30.6px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">\n<p>Telemedicine: 75%<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">\n<p>Patient portals or digital messaging systems: 56%<\/p>\n<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">Electronic Health Records (EHR) Interoperability: 64%<br \/>\nEHR assists in reducing ambiguity, building better workflows, and transferring data to the right<br \/>\nperson at the right time; all to improve the delivery of health care. Combining with IT, standards<br \/>\nmust be maintained for:<\/p>\n<ul>\n<li style=\"list-style: disc;\">User-to-app communication (e-prescribing)<\/li>\n<li style=\"list-style: disc;\">Inter-system communication<\/li>\n<li style=\"list-style: disc;\">Information processing and management (health info exchange)<\/li>\n<li style=\"list-style: disc;\">Integration of consumer devices with other systems and applications (tablet PCs)<\/li>\n<\/ul>\n<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-2\"><p><strong>Emerging Healthcare trends for what is most important to healthcare customers:<\/strong><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-2\" style=\"font-size:18px;line-height:30.6px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">82% &#8211; quality customer service<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">62% &#8211; good communication and continuous engagement<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">50% &#8211; a bad digital experience with a healthcare provider ruins the entire experience<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">39% &#8211; a good digital experience has a major influence in staying with that provider<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-3\"><h3>Sessions Referenced<\/h3>\n<\/div><ul class=\"fusion-checklist fusion-checklist-3\" style=\"font-size:18px;line-height:30.6px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">A New Perspective on Managing Top Performers \u2013 Nate Spears, COO, ClearSource<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">ROI of a Call Center &#8211; Bill Gosling Outsourcing<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">Disruptive Innovation<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">Finding the Sweet Spot: The Intersection of Peak Operational Efficiency &amp; Highest Level CX<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">Bringing Innovation to Life Through Human Operations<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-4\" style=\"margin-top:30px;\"><h2>Premier BPO Insight for Businesses From SOCAP 22<\/h2>\n<p>Our experts recommend the use of a blended workforce, especially one that can operate out of brick-<br \/>\nand-mortar workspaces. This is a win-win solution that Premier BPO offers and it comes with its own set<br \/>\nof benefits in the current economic scenario; such as:<\/p>\n<p><img class=\"alignnone wp-image-7839 size-full\" style=\"margin-bottom: 20px;\" src=\"https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3.jpg\" alt=\"\" width=\"1800\" height=\"945\" srcset=\"https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-200x105.jpg 200w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-300x158.jpg 300w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-400x210.jpg 400w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-600x315.jpg 600w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-768x403.jpg 768w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-800x420.jpg 800w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-1024x538.jpg 1024w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-1200x630.jpg 1200w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3-1536x806.jpg 1536w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/10\/Collage-3-part-3.jpg 1800w\" sizes=\"(max-width: 1800px) 100vw, 1800px\" \/><\/p>\n<\/div><ul class=\"fusion-checklist fusion-checklist-4\" style=\"font-size:18px;line-height:30.6px;\"><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">diminishing the challenge of the \u2018wage war\u2019<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">helping reduce attrition numbers<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">providing more diverse and skilled talent<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">ability to operate simultaneously in different time zones<\/div><\/li><li style=\"background-color:rgba(255,255,255,0);\" class=\"fusion-li-item\"><span style=\"background-color:#0176c4;font-size:15.84px;height:30.6px;width:30.6px;margin-right:12.6px;\" class=\"icon-wrapper circle-yes\"><i class=\"fusion-li-icon awb-icon-check\" style=\"color:#ffffff;\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\" style=\"margin-left:43.2px;color:#494949;\">catering to various client types<\/div><\/li><\/ul><div class=\"fusion-text fusion-text-5\"><p><strong><br \/>\nEmployee engagement<\/strong> and socialization are also more prominent in on-premise settings, which in turn affects attrition. Premier BPO operates a combination of on-site and WFH employees within its blended workforce. We provide our clients with tailored solutions according to their needs. Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. This is why we can maintain an average of less than a 3% monthly attrition rate (well below industry standard) across our globally dispersed teams.<\/p>\n<p><strong>Our Workforce Management<\/strong> Solution also helps First-Time outsourcers transition and grow their workforce with a smooth cultural shift. Where ramping and scalability is concerned, Premier acts as your partner and guides you every step of the way. Our hiring and onboarding processes are optimized to get our clients the best resources. We have an onboarding partner paired with each new employee to help them transition into their role with ease and efficacy.<\/p>\n<\/div><div class=\"fusion-text fusion-text-6 fusion-text-no-margin\" style=\"margin-top:20px;\"><hr \/>\n<p><strong>Are you thinking about outsourcing for the first time?<\/strong><\/p>\n<p>To learn more, visit our web page.<\/p>\n<\/div><div style=\"text-align:left;\"><style>.fusion-body .fusion-button.button-1{border-radius:4px 4px 4px 4px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-1 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/bitsypixel.com\/clients\/bpo\/first-time-outsourcers\"><span class=\"fusion-button-text\">First-Time Outsourcers<\/span><\/a><\/div><div class=\"fusion-text fusion-text-7 fusion-text-no-margin\" style=\"margin-top:20px;\"><hr \/>\n<\/div><div class=\"fusion-text fusion-text-8\" style=\"margin-top:30px;\"><h2>About Premier BPO<\/h2>\n<p>Premier BPO seeks to be a seamless extension of its client\u2019s business processes. This is done by immersing itself in the client\u2019s values and objectives and by providing dedicated resources that serve as a blended workforce within the client\u2019s organization. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9 fusion-text-no-margin\" style=\"margin-top:20px;\"><hr \/>\n<p><strong>Also read:<\/strong><\/p>\n<\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><style>.fusion-body .fusion-button.button-2{border-radius:4px 4px 4px 4px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-2 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/bitsypixel.com\/clients\/bpo\/blog\/the-socap-indy-fall-symposium-2022-recap-part-2\"><span class=\"fusion-button-text\">SOCAP recap part 2<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-0{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-0{width:100% !important;order : 0;}.fusion-builder-nested-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><style>.fusion-body .fusion-button.button-3{border-radius:4px 4px 4px 4px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-3 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/bitsypixel.com\/clients\/bpo\/contact-us\"><span class=\"fusion-button-text\">Get a personalized quote<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-1{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-1{width:100% !important;order : 0;}.fusion-builder-nested-column-1 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-2 fusion_builder_column_inner_1_3 1_3 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div ><style>.fusion-body .fusion-button.button-4{border-radius:4px 4px 4px 4px;}<\/style><a class=\"fusion-button button-flat fusion-button-default-size button-default button-4 fusion-button-default-span fusion-button-default-type\" target=\"_self\" href=\"https:\/\/bitsypixel.com\/clients\/bpo\/blog\/the-socap-indy-fall-symposium-2022-recap-part-1\"><span class=\"fusion-button-text\">SOCAP recap part 1<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-nested-column-2{width:33.333333333333% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 5.76%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 5.76%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-nested-column-2{width:100% !important;order : 0;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-nested-column-2{width:100% !important;order : 0;}.fusion-builder-nested-column-2 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px 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0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":7839,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[285],"tags":[318,317,316,315,319],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The SOCAP Indy Fall Symposium 2022 - Recap P-1 - Premier BPO<\/title>\n<meta name=\"description\" content=\"SOCAP International provides a platform for CX industry officials and professionals toexchange ideas every year\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bitsypixel.com\/clients\/bpo\/the-socap-recap-part-3-indy-fall-symposium-2022\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" 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