{"id":6067,"date":"2022-02-03T22:20:58","date_gmt":"2022-02-03T22:20:58","guid":{"rendered":"https:\/\/bitsypixel.com\/clients\/bpo\/?post_type=bpo-market-trends&#038;p=6067"},"modified":"2022-02-10T18:25:48","modified_gmt":"2022-02-10T18:25:48","slug":"ai-adaptation-in-the-future","status":"publish","type":"bpo-market-trends","link":"https:\/\/bitsypixel.com\/clients\/bpo\/bpo-market-trends\/ai-adaptation-in-the-future\/","title":{"rendered":"AI Adaptation in the Future"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#e2e2e2;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1216.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>One of the emerging global <strong>Contact Center<\/strong> <strong>Trends <\/strong>of 2022, as found by <a href=\"https:\/\/www.deloittedigital.com\/us\/en\/offerings\/customer-led-marketing\/digital-customer\/elevating-customer-service.html\">Deloitte,<\/a> is utilizing <strong>AI<\/strong> to create more human interactions at machine speed.<\/p>\n<p><strong><img class=\"alignnone wp-image-6096 size-full\" title=\"AI Adaptation in the Future\" src=\"https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future.jpg\" alt=\"AI Adaptation in the Future\" width=\"880\" height=\"450\" srcset=\"https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-200x102.jpg 200w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-300x153.jpg 300w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-400x205.jpg 400w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-600x307.jpg 600w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-768x393.jpg 768w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future-800x409.jpg 800w, https:\/\/bitsypixel.com\/clients\/bpo\/wp-content\/uploads\/2022\/02\/ai-adaptation-in-the-future.jpg 880w\" sizes=\"(max-width: 880px) 100vw, 880px\" \/><\/strong><\/p>\n<p>AI today is used mostly in<strong> IVR<\/strong> and <strong>chatbot <\/strong>applications. The future, however, holds more <strong>speech recognition<\/strong>, <strong>RPA<\/strong>, <strong>CRM,<\/strong> and text analytics applied to <strong>machine learning<\/strong> processes for personalized experiences. The purpose is to drive empathic\u00a0human experiences but at machine processing speed.<\/p>\n<p>To empower Customer Service Representatives with\u00a0individual customer insight and allow quick problem resolution, nearly 79% of leaders will add AI to Contact Centers in the next two years.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 1.92%;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 1.92%;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 1.92%;margin-left : 1.92%;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div>\n","protected":false},"featured_media":6096,"parent":0,"template":"","categories":[1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - 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